Privacy Policy - M0rpheus.ai

1. Introduction

Welcome to M0rpheus.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI phone assistant platform for scheduling, lead generation, and follow-ups.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, and password when you create an account
Profile Information: Business information, preferences, and settings
Communication Data: Records of your interactions with our platform, including call logs, messages, and support communications
Payment Information: Billing details and payment method information (processed through secure third-party payment processors)

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

Usage Data: Information about how you access and use our platform, including IP address, browser type, device information, and usage patterns
Call Data: Call recordings, transcripts, duration, and metadata related to AI-assisted phone calls
Technical Data: Log files, error reports, and system performance data

2.3 Information from Third Parties

We may receive information about you from third-party services that you connect to our platform, such as calendar applications, CRM systems, or other business tools.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our AI phone assistant services
Process your transactions and manage your account
Send you service-related communications, including updates, security alerts, and support messages
Personalize your experience and deliver relevant content
Train and improve our AI models to better serve you
Monitor and analyze usage patterns to enhance platform performance
Detect, prevent, and address technical issues, fraud, or security threats
Comply with legal obligations and enforce our terms of service

4. Electronic Communications

By creating an account with M0rpheus.ai, you consent to receive electronic communications from us via email and SMS (text messages). These communications may include:

4.1 Email Communications

We may send you emails for the following purposes:

Account Management: Welcome emails, account verification, password resets, and security notifications
Service Updates: Information about new features, service changes, scheduled maintenance, and platform updates
Transactional Communications: Billing notifications, payment confirmations, and subscription-related information
Marketing Communications: Product announcements, promotional offers, tips, and best practices (you can opt-out at any time)
Support Communications: Responses to your inquiries, support tickets, and customer service messages
Call Notifications: Summaries of AI-assisted calls, appointment confirmations, and follow-up reminders

4.2 SMS Communications

We may send you SMS messages for the following purposes:

Account Security: Two-factor authentication codes, login alerts, and security notifications
Service Alerts: Important account updates, service interruptions, and critical notifications
Call Notifications: Real-time alerts about AI-assisted calls, appointment confirmations, and urgent follow-ups
Transactional Messages: Billing reminders and payment confirmations

4.3 Opting Out

You can opt-out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Replying "STOP" to any SMS message
Updating your communication preferences in your account settings
Contacting us directly at support@m0rpheus.ai

Please note: You cannot opt-out of transactional or service-related communications (such as account security alerts, billing notifications, or important service updates) as these are necessary for the operation of your account and our services.

4.4 Message Frequency

The frequency of electronic communications will vary based on your account activity and preferences. We strive to send only relevant and necessary communications to minimize disruption.

4.5 Message and Data Rates

Standard message and data rates may apply to SMS communications. Please check with your mobile carrier for details about your messaging plan.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments, sending communications, or analyzing data
Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity
Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety
With Your Consent: When you explicitly authorize us to share your information
Aggregated Data: We may share anonymized, aggregated data that cannot identify you individually

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing activities
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@m0rpheus.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure that your information receives adequate protection in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@m0rpheus.ai
Support: support@m0rpheus.ai